Last Updated: December 2025

Overview

MJP Audio Designs ships worldwide from Argentina. This policy outlines shipping methods, timelines, costs, and responsibilities.

Shipping Locations

We Ship To

• • Argentina (domestic)

• • United States

• • European Union countries

• • United Kingdom

• • Canada

• • Australia

• • Most other countries worldwide

Restricted Locations

We cannot ship to countries under international trade sanctions or where customs regularly confiscate electronic equipment. Contact us if unsure about your location.

Processing Time

• • In-Stock Items: 2-3 business days

• • Made-to-Order: 8-12 weeks (communicated at checkout)

• • Custom Configurations: Timeline provided after consultation

Processing time starts after payment confirmation and doesn’t include shipping transit time.

Note: During product launches or holiday seasons, processing may take longer. We’ll notify you of any delays.

Shipping Methods & Transit Times

All shipments include tracking and insurance.

Domestic (Argentina)

• • Correo Argentino / OCA / Andreani: 3-7 business days

International

• • Standard International: 10-25 business days

Important: Transit times are estimates. Delays can occur due to customs processing, weather, carrier issues, or local delivery challenges. We’re not responsible for carrier delays beyond our control.

Shipping Costs

Calculated at checkout based on:

• • Destination country

• • Package weight and dimensions

• • Selected shipping method

Free Shipping: Occasionally offered during promotions (terms apply).

Customs, Duties & Taxes

Customer Responsibility

Customers are responsible for all import duties, taxes, and customs fees charged by your country. These are NOT included in our shipping costs and are determined by the local customs authority.

Customs Declaration

We declare the full commercial value of shipments as required by law. We cannot mark items as “gifts” or undervalue them.

Customs Delays

Customs processing is outside our control and can add 1-2 weeks (sometimes longer) to delivery time. Track your shipment and respond promptly to any customs notifications.

Refused Shipments

If a customer refuse a shipment or don’t pay customs fees, the customer is also responsible for return shipping costs and any customs penalties. We’ll refund the order minus:

• • Original shipping costs

• • Return shipping costs

• • 10% restocking fee

Tracking & Delivery

Tracking Information

Customers will receive tracking details via email within 24 hours of shipment. Track through:

• • Our website (order status page)

• • Carrier’s website directly

• • Email us for tracking assistance

Delivery Requirements

• • Signature: Required for all international shipments and high-value domestic shipments

• • Incorrect Address: Customers are responsible for providing accurate shipping information. Address changes after shipment may incur fees.

Delivery Attempts

If delivery fails (recipient unavailable, address issues):

• • Carrier will attempt redelivery or hold at local facility

• • You’ll receive notification with instructions

• • Unclaimed packages are returned to us (you pay return shipping + restocking fee)

Shipping Damage & Loss

Inspect Your Package

Inspect immediately upon delivery. If the box is damaged:

1. 1. Note damage on delivery receipt

1. 1. Photograph the box and contents

1. 1. Contact us within 48 hours: shipping@mjpaudiodesigns.com

Lost Packages

If tracking shows delivered but you didn’t receive it:

1. 1. Check with neighbors, building manager, or household members

1. 1. Confirm delivery address was correct

1. 1. File a report with the carrier

1. 1. Contact us within 7 days

All shipments are insured. We’ll work with you to resolve lost or damaged shipments.

Our Responsibility

We’re responsible for proper packaging. If damage occurred due to inadequate packaging, we’ll replace the item at no cost.

Carrier Responsibility

If damage occurred during transit (despite proper packaging), the carrier’s insurance covers replacement. We’ll handle the claim process.

Shipping Restrictions

Prohibited Items

We cannot ship to P.O. boxes for certain products (requires physical address). This will be indicated at checkout.

Batteries

Some products contain lithium batteries and have shipping restrictions. These may:

• • Require ground shipping only (no air freight)

• • Be unavailable for certain countries

• • Incur additional hazardous materials fees

Restrictions will be shown at checkout.

Order Changes & Cancellations

Before Shipment

• • Cancellations: Allowed anytime before we ship (full refund)

• • Address Changes: Contact us immediately (may be possible if not yet shipped)

After Shipment

• • Cancellations: Not possible once shipped (use our return policy instead)

• • Address Changes: Contact the carrier directly with your tracking number (fees may apply)

Multiple Items

• • Multiple Items in One Order: Ship together unless otherwise specified

• • Backorders: If one item is out of stock, you can choose to:
    
    • • Wait for complete shipment (free)
    • • Ship available items now (backorder ships free when ready)
    • • Cancel backordered items (partial refund)

Shipping Notifications

Customers will receive email notifications for:

• • Order confirmation

• • Payment confirmation

• • Shipment (with tracking number)

• • Delivery confirmation

• • Delays or issues

Check spam folder if expected emails are not received.

Contact

For shipping questions:

Axioma Tech Solutions SA
Tax ID: 30-71875205-8
Street: Los Eucaliptus 76
City: Villa General Belgrano
Zip code: 5194
Province: Córdoba
Country: Argentina
Email: shipping@mjpaudiodesigns.com

Include your order number in all communications.

Tips for International Customers:

• • Research your country’s import duty rates before ordering

• • Ensure someone is available to sign for delivery

• • Respond quickly to any customs notifications

• • Keep your tracking number handy

• • Be patient—international shipping takes time!